Return Policy

SHIPPING RETURN REQUESTS & AUTHORIZATION

  1. SHIPPING DAMAGE OR DISCREPANCIES (use Item Discrepancy Return Goods Form)
    • Complete the Discrepancy/Damage form within 2 business of shipment receipt
    • Submit online, Email the form to trulamedical@benekeith.com
    • We will respond within 24 hours during normal business days (Monday through Friday 8 am to 5 pm Central Time) to begin resolution for discrepancies and damages.
    • All pallet shipments should be delivered with blue shrink wrap and protective top sheet
    • Shipments with different color or broken shrink wrap, sign the delivery receipt “Shrink Wrap Not Intact”
    • Shipments with visible shortage or apparent damaged cartons, sign “Damaged or Possible Shortage”
    • Take photos of any suspected damage (inside & outside) to assist with freight carrier claims
    • If possible to salvage part of the damaged product, please do. We will credit partial cases
    • Delivery receipts signed “CLEAR” will result in future damage or shortage claims being denied

  2. RETURN GOODS REQUESTS (use Item Discrepancy Return Goods Form)
    • Non-stock/special orders items cannot be canceled from orders once shipped by the manufacturer
    • Non-stock products (identified online) are not returnable for credit unless NDC made the error
    • All returns must be approved with an assigned RGA – returns cannot be accepted with RGA
    • Provide the original PO number and NDC invoice number showing purchase date
    • Returns must be received by NDC within 30 days of RGA issue date; after which the RGA expires
    • All returned products must be in original, unopened container and free of labels or other markings
    • Returned cartons that have been defaced with labels, stickers, or excessive writing will be declined
    • Credits will be issued after inspection of returned products in resalable condition
    • All products returned with expiration dating must meet shelf life guidelines
    • Requests to return Rx pharmaceutical products must be made within 5 working days of receipt

  3. RESTOCK POLICY AND ASSOCIATED CHARGES
    • Returns for shipment errors or defective products will be issued call tags and no freight charges
    • Return requests within 21 days will not be assessed a restocking charge
    • Return requests beyond 30 days will be assessed a 25% restocking charge
    • Products after 45 days cannot be accepted as returnable

  4. RETURN TO ADDRESS:
    NDC, Inc. – Logistics and Distribution Center
    407 New Sanford Road
    LaVergne, TN 37086

 FURTHER QUESTIONS – Contact: trulamedical@benekeith.com