Return Policy
SHIPPING RETURN REQUESTS & AUTHORIZATION
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SHIPPING DAMAGE OR DISCREPANCIES (use Item Discrepancy Return Goods Form)
- Complete the Discrepancy/Damage form within 2 business of shipment receipt
- Submit online, Email the form to trulamedical@benekeith.com
- We will respond within 24 hours during normal business days (Monday through Friday 8 am to 5 pm Central Time) to begin resolution for discrepancies and damages.
- All pallet shipments should be delivered with blue shrink wrap and protective top sheet
- Shipments with different color or broken shrink wrap, sign the delivery receipt “Shrink Wrap Not Intact”
- Shipments with visible shortage or apparent damaged cartons, sign “Damaged or Possible Shortage”
- Take photos of any suspected damage (inside & outside) to assist with freight carrier claims
- If possible to salvage part of the damaged product, please do. We will credit partial cases
- Delivery receipts signed “CLEAR” will result in future damage or shortage claims being denied
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RETURN GOODS REQUESTS (use Item Discrepancy Return Goods Form)
- Non-stock/special orders items cannot be canceled from orders once shipped by the manufacturer
- Non-stock products (identified online) are not returnable for credit unless NDC made the error
- All returns must be approved with an assigned RGA – returns cannot be accepted with RGA
- Provide the original PO number and NDC invoice number showing purchase date
- Returns must be received by NDC within 30 days of RGA issue date; after which the RGA expires
- All returned products must be in original, unopened container and free of labels or other markings
- Returned cartons that have been defaced with labels, stickers, or excessive writing will be declined
- Credits will be issued after inspection of returned products in resalable condition
- All products returned with expiration dating must meet shelf life guidelines
- Requests to return Rx pharmaceutical products must be made within 5 working days of receipt
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RESTOCK POLICY AND ASSOCIATED CHARGES
- Returns for shipment errors or defective products will be issued call tags and no freight charges
- Return requests within 21 days will not be assessed a restocking charge
- Return requests beyond 30 days will be assessed a 25% restocking charge
- Products after 45 days cannot be accepted as returnable
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RETURN TO ADDRESS:
NDC, Inc. – Logistics and Distribution Center
407 New Sanford Road
LaVergne, TN 37086
FURTHER QUESTIONS – Contact: trulamedical@benekeith.com